At Herbisol, we aim to process and deliver your orders as quickly and safely as possible. Please read the following shipping information before placing your order.
1. Order Processing & Fulfillment
Once your order has been successfully placed, we normally process and prepare it for shipment within **1–3 business days**.
After processing, your order will be handed over to our selected courier service for delivery.
You will receive relevant order or shipping updates where available.
2. Delivery Time
After your order has been handed over to the courier company, delivery generally takes an additional 1–3 business days.
However, delivery times may vary depending on:
* Your delivery location
* Courier service availability
* Weather conditions
* Public holidays
* Unforeseen logistical delays
* Other circumstances beyond our control
If your order has not been delivered within **3 business days after being handed over to the courier**, you may contact Herbisol so that we can follow up with the courier company on your behalf.
Customers may also contact the courier company directly using the tracking information provided, where applicable.
3. Shipping Charges
Shipping charges are calculated according to the applicable courier rates.
The final shipping cost may depend on factors including:
* Order weight
* Package volume
* Package height
* Package length
* Package dimensions
* Delivery location
* Courier service and applicable rates
The applicable shipping charges will be displayed during the checkout process where available.
4. Delivery Address
Customers are responsible for providing a **complete and accurate delivery address and contact information** when placing an order.
Herbisol is not responsible for delays or failed deliveries caused by incorrect, incomplete, or insufficient delivery information provided by the customer.
If you realize that you have entered incorrect information, please contact us as soon as possible. We will try to assist, but we cannot guarantee that the information can be changed after the order has been handed over to the courier.
5. Delays
While we make every reasonable effort to ensure timely delivery, Herbisol cannot guarantee a specific delivery date or time.
Delays caused by courier companies, weather, public holidays, road closures, unforeseen events, or other circumstances outside our reasonable control may occur.
We appreciate your patience in such circumstances.
6. Failed Delivery & Returned Orders
If a courier is unable to deliver an order because of an incorrect address, unavailable recipient, refusal to accept the parcel, or repeated unsuccessful delivery attempts, the parcel may be returned to Herbisol.
Additional shipping charges may apply if the customer requests that a returned order be shipped again.
Herbisol
Quality products. Carefully packed. Delivered to your doorstep.
Returns & Refunds Policy
At Herbisol, we want you to receive your order in good condition and as described on our website. If you experience a genuine issue with your order, you may request a return or refund subject to the conditions below.
1. Return Period
A return request must be initiated within 2 days of receiving your order.
Requests made after this period may not be accepted.
To initiate a return, please contact our customer support team with your order number and details of the issue.
2. Eligible Reasons for Return
Returns may be considered in situations such as:
* The wrong product was sent by Herbisol.
* The product has a genuine quality issue.
* The product was damaged during delivery.
* The received product materially differs from the product ordered.
All quality-related claims are subject to verification and investigation by the Herbisol team.
3. Change of Mind
Returns due to change of mind are not accepted.
This includes situations where a customer simply no longer wants the product, ordered the wrong product voluntarily, or changes their preference after placing the order.
4. Product Quantity Requirement
For a return to be eligible, the returned product must contain at least 90% of the original quantity/weight supplied by Herbisol.
For example, if you purchased 100g of a product, at least 90g must remain at the time of return.
This requirement may not apply where the product was received damaged, defective, or incorrectly supplied, subject to verification.
5. Sealed Products
Products supplied in **sealed company packaging** are non-refundable once the seal has been opened, except where the product is determined to be defective, damaged, contaminated, or incorrectly supplied by Herbisol, subject to verification.
This policy is intended to protect product hygiene, safety, and authenticity.
6. Return Inspection
Returned products may be inspected by our team before a refund or replacement is approved.
We may request photographs, videos, packaging details, or other information to verify the claim.
A refund or replacement will only be processed after the returned product has been received and the claim has been verified.
7. Refund Processing
Once the returned product has been received by Herbisol and successfully verified, an approved refund will generally be processed within 7 working days.
The actual time for the funds to appear in your account may depend on the payment method or financial institution.
8. Refund Method
Where applicable, refunds will be transferred to the customer's active bank account or supported digital wallet.
Customers requesting a refund should provide accurate payment details when requested.
Herbisol is not responsible for delays caused by incorrect payment information supplied by the customer.
9. Shipping Charges
Original shipping charges are non-refundable, except where the wrong product was sent by Herbisol.
Return shipping charges may also apply to eligible returns.
10. Wrong Product Sent by Herbisol
If Herbisol sends you the wrong product, please contact us within the 2-day return period.
After verification and completion of the return process:
* The incorrect product will be accepted for return.
* The applicable return shipping cost will be covered.
* The original shipping charge will also be refunded.
* A replacement or refund may be provided, as applicable.
11. Damaged Products
If your order arrives damaged, please contact us as soon as possible and preferably within 2 days of delivery.
We may require clear photographs or videos of the product, packaging, and shipping label to assist with the investigation.
Claims will be reviewed individually based on the available evidence.
12. Return Shipping
For approved returns, the customer may initially be required to arrange and pay the return shipping cost.
Where the return is confirmed to be due to an error by Herbisol, such as an incorrect product being sent, the applicable return shipping cost will be reimbursed according to this policy.
Returns sent without prior approval or outside the applicable return period may not be accepted.
13. Refund Rejection
A return or refund request may be rejected if:
* The request is submitted after the 2-day return period.
* The return is based solely on change of mind.
* The product has been substantially used or consumed.
* The returned quantity is below the applicable 90% requirement.
* A sealed product has been opened, where the issue is not attributable to Herbisol.
* The returned product cannot reasonably be verified as the product supplied by Herbisol.
* The claim is found to be fraudulent or misleading.
* The return does not meet the requirements of this policy.
